The story of
Within Inergy I am involved in the support in the field of our LIAS software package. I work at our service desk and answer all kinds of different questions from customers.
Laurens Hoftijzer - Service desk assistant
Within Inergy I am involved in the support in the field of our LIAS software package. I work at our service desk and answer all kinds of questions from customers. Most questions or reports about possible adjustments or problems come in via the TopDesk system. It's not the end users, but the application administrators and functional managers with whom I am in constant contact.
In short, I am responsible for creating, managing and maintaining the entire LIAS application. We offer several modules for which I provide support to our customers. Sometimes I can fix something in fifteen minutes, sometimes it takes half a day.
When a question or report turns out to be technical, that makes it extra fun for me. What is going wrong with the data? Where exactly is the error? Finding out those kinds of questions gives me energy. As soon as I have solved the problem, I report back to the customer. Of course it gives me a good feeling to make sure everything works again as it should. Customer satisfied, me satisfied!
The contact I have with the customer varies per municipality. In smaller municipalities I almost always have direct contact with the application or system manager. I can then look around and log in right away. In this way I can often solve the problem quickly. In larger municipalities the contact is usually through an external party. That sometimes takes more time. These differences make it fun and varied for me.
Although I work mainly from home since the corona crisis, I still really like the atmosphere at Inergy. I have a lot of online contact with my colleagues. I also get the chance to keep developing myself and to learn new things.